This English version is provided for informational purposes only. The legally binding version is the Spanish text governed by Colombian law. In case of conflict, the Spanish version prevails.

---

1. 30-DAY MONEY-BACK GUARANTEE

If Dok is not for you, we refund 100% of what you paid within the first thirty (30) calendar days from the charge. No questions, no conditions, no fine print.

1.1. The guarantee applies to any paid subscription with Dok, whether monthly or quarterly, on its first billing cycle following the subscription request.

1.2. No justification is required for the refund. There is no need to return data or uninstall anything.

2. HOW TO REQUEST A REFUND

2.1. The User requests a refund by emailing [email protected] with: (a) the account email and (b) the approximate date of the charge. No further information is required.

2.2. Dok will confirm the request within no more than five (5) business days and will process the refund to the same payment method used for the original purchase. The time for the refund to appear on the User's statement depends on the payment method issuer and may take up to fourteen (14) additional calendar days.

3. SUBSCRIPTION CANCELLATION

3.1. Cancelling a subscription and requesting a refund are different actions. Cancellation stops automatic renewal at the end of the current billing cycle; a refund returns money already charged under section 1.

3.2. The User may cancel their subscription at any time from their account or by request to [email protected]. Cancellation before the renewal date stops the next charge. Cancellation after the charge does not automatically prorate the current cycle, but the User retains the 30-day guarantee if within the term.

4. FREE PLAN AND CONVERSION TO PAID

4.1. Dok's free plan generates no charges and therefore is not subject to refund.

4.2. When a User moves from the free plan to a paid plan, the 30-day guarantee starts counting from the date of the first paid plan charge.

5. CONSUMER RIGHTS

5.1. This Policy does not limit or exclude consumer rights recognized by Law 1480 of 2011 (Consumer Statute) in Colombia, nor by equivalent consumer protection rules applicable to the User under their jurisdiction of residence, including the fourteen (14) day right of withdrawal applicable to consumers in the European Union, the United Kingdom and other jurisdictions that contemplate it.

5.2. In any case, the User may invoke the regime — Dok's or the applicable legal one — that is most favorable to them.

6. NO EXCEPTIONS

6.1. Within the 30-day term, the guarantee applies regardless of the User's usage of the Service. Dok does not deduct consumption, does not require clinical justification, and does not charge administrative fees on the refund.

7. TERM AND MODIFICATIONS

7.1. This Policy enters into force on May 15, 2026.

7.2. Dok may modify this Policy by notifying the User at least fifteen (15) calendar days in advance. Modifications will apply only to charges subsequent to their entry into force. Charges made under a previous version are governed by that version.