This English version is provided for informational purposes only. The legally binding version is the Spanish text governed by Colombian law. In case of conflict, the Spanish version prevails.

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1. GENERAL PROVISIONS

1.1. These Terms and Conditions of Use (hereinafter, the "Terms") govern access to and use of the Dok platform (hereinafter, the "Service" or the "Platform"), operated by SOCIEDAD TECNOLÓGICA DE COLOMBIA S.A.S., a commercial company organized under the laws of the Republic of Colombia, identified with NIT 902.064.873-1, with domicile in the city of Medellín, Colombia (hereinafter, "Dok").

1.2. Accessing and using the Service implies full and unconditional acceptance of these Terms, as well as the Personal Data Processing Policy available at dok.lat/privacidad (hereinafter, the "Privacy Policy"). If the User does not totally or partially accept these Terms, they must refrain from accessing or using the Service.

1.3. For purposes of these Terms, the following definitions are adopted:

• a) "User": Any natural person who registers and uses the Service, including healthcare professionals and health sciences students under supervision.
• b) "User Content": All information, data, text, audio and documentation entered by the User into the Platform, including clinical notes, voice recordings and patient clinical context.
• c) "AI-Generated Content": All output produced by the Platform's artificial intelligence models, including clinical note suggestions and drafts, diagnostic coding suggestions (ICD-10), audio transcriptions and clinical assistant responses.
• d) "Final Content": AI-Generated Content that has been reviewed by the User and used in or incorporated into their clinical documentation.

2. NATURE OF THE SERVICE

2.1. Dok is a productivity assistance tool for clinical documentation. The Service consists of a technology platform that assists healthcare professionals through artificial intelligence tools for the generation of clinical note suggestions and drafts, diagnostic coding suggestions, transcription of voice recordings of medical consultations, and contextualized clinical assistance.

2.2. Dok is NOT:

• a) An Electronic Health Record (EHR) under the terms of Law 2015 of 2020 and its regulatory provisions.
• b) A medical device or Software as a Medical Device (SaMD) under the terms of Decree 2012 of 2017 nor of applicable INVIMA regulations.
• c) Clinical Decision Support software.
• d) A medical care service, medical advice, health consulting, nor a substitute for the physician's professional judgment.
• e) A Healthcare Service Provider Institution (IPS) nor a healthcare service provider under Colombian regulations.

2.3. Scope and limitations of AI-Generated Content. All content produced by the Platform — including clinical note suggestions and drafts, diagnostic coding suggestions and audio transcriptions — constitutes a working draft that must be used exclusively as a complement to the healthcare professional's clinical reasoning. Such content may contain errors or incomplete information, and in no case substitutes the User's independent professional judgment.

2.4. Professional's responsibility. The User must review all AI-Generated Content before any clinical use. The healthcare professional is responsible for the medical decisions they adopt, the final content of their clinical documentation, and the care provided to their patients. Upon using the content or incorporating it into their clinical documentation, the User becomes its exclusive author.

2.5. Exclusions. The Platform does not constitute a medical care service and does not aim to issue diagnoses, prescriptions or clinical opinions. In triage, urgent care and emergency contexts, use of the Service is permitted only as a documentation tool subsequent to clinical decision-making. Use of the Service during the emergency or urgent care event itself is prohibited, as is its use to replace institutional emergency care protocols.

3. USER REQUIREMENTS AND REGISTRATION

3.1. To use the Service, the User must meet the following requirements:

• a) Be a healthcare professional duly licensed under current Colombian regulations, or a health sciences student under the direct supervision of a licensed professional.
• b) Be over eighteen (18) years of age and have full legal capacity to contract.
• c) Accept these Terms and the Privacy Policy through the mechanisms provided on the Platform.

3.2. Declaration under responsibility. By registering on the Platform, the User declares, under their exclusive responsibility, that they meet the legal requirements to practice as a healthcare professional in their jurisdiction under current regulations, including the corresponding professional degree, professional license card or equivalent document, and any other registrations, health authorizations and licenses required of them (in Colombia, among others, registration in the National Health Human Talent Registry – ReTHUS). The User undertakes to notify Dok of any suspension, revocation or material modification of such authorizations within five (5) business days following its occurrence.

3.3. False declaration. Dok's verification of any falsehood, inaccuracy or material omission in the User's declarations regarding their professional authorization, as well as breach of the notification obligation set forth in section 3.2, will result in the immediate cancellation of the account without prior notice, with no right to any indemnification, without prejudice to applicable civil, criminal or administrative actions.

3.4. The User commits to providing truthful, complete and updated information upon registration, and to keeping such information updated throughout the term of the contractual relationship.

3.5. The User is responsible for the confidentiality of their access credentials. Any activity carried out through the User's account will be presumed to have been carried out by them.

4. USER OBLIGATIONS

4.1. The User undertakes to:

• a) Review all AI-Generated Content before any clinical use, ensuring it is accurate, complete and conforms to the standards of medical practice and current regulations.
• b) Obtain from the patient the applicable informed consent for the use of digital and artificial intelligence tools in the documentation of their care, in accordance with Law 23 of 1981 and current medical ethics regulations.
• c) Transfer final clinical notes to their institutional Electronic Health Record or corresponding registration system, in accordance with Law 2015 of 2020 and its regulatory provisions. The Service does not replace the professional's obligation to maintain Clinical History under current regulations.
• d) Not use the Service as the sole or primary source of clinical documentation.
• e) Not use the Service for illegal purposes, contrary to morality, public order or medical ethics.
• f) Comply with current regulations on clinical history, medical ethics, personal data protection and other rules applicable to their professional practice.
• g) Apply data minimization: the User acknowledges that Dok applies minimization at both the schema layer (no structured fields for direct patient identifiers such as name, identification document number, date of birth, address, phone or email) and the AI assistant layer (instructed to assign non-identifying aliases and strip the patient's name from the clinical summary). Notwithstanding the foregoing, the User undertakes to avoid the inclusion of direct identifiers in clinical notes, transcriptions and recordings when not strictly necessary for the clinical purpose.
• h) Not perform reverse engineering, decompilation, disassembly or any other activity aimed at obtaining the source code, algorithms, processing instructions or operating logic of the Platform.
• i) Not use the Service for competitive analysis, development of competing products, nor for resale or sublicensing to third parties.

4.2. The User acknowledges and accepts that they are the sole and exclusive responsible party for the accuracy, completeness and relevance of the Final Content they produce using the Service, as well as for the clinical, legal and regulatory consequences derived from its use.

5. PERSONAL DATA PROCESSING ASSIGNMENT

5.1. Capacity of the parties. For purposes of Law 1581 of 2012 and Decree 1074 of 2015, the User acts as Controller of their patients' personal data, and Dok acts as Processor of such data. By accepting these Terms, the User assigns to Dok the processing of sensitive health personal data of their patients, exclusively for the purpose of assisting the User in clinical documentation through artificial intelligence tools.

5.2. User obligations as Controller. In addition to the obligations in section 4, the User undertakes to:

• a) Guarantee that patient data entered into the Platform has a legal basis for processing.
• b) Notify Dok of any restriction or revocation of consent by a patient whose data is processed in the Platform.

5.3. Dok obligations as Processor. In accordance with article 18 of Law 1581 of 2012, Dok undertakes to:

• a) Process patient personal data solely in accordance with the User's instructions and for the purposes described in the Privacy Policy.
• b) Not use patient data for its own purposes, including training of artificial intelligence models in identifiable form.
• c) Implement technical and organizational security measures in accordance with External Circular 002 of 2015 of the Superintendency of Industry and Commerce.
• d) Notify the User of any security incident affecting personal data of their patients within no more than seventy-two (72) hours of detection.
• e) Assist the User in complying with access, rectification, cancellation and objection (ARCO) requests from patient Data Subjects.
• f) Not transfer patient data to third parties without authorization, except to sub-processors authorized under section 5.4.

5.4. Sub-processors. The User authorizes Dok to use sub-processors for data processing, whose functions include: artificial intelligence processing, audio transcription, data storage and management, user authentication, and file storage. All sub-processors are located in the United States of America. Dok requires its sub-processors to comply with security and confidentiality measures equivalent to those established under Colombian law. The detailed list of sub-processors is available upon request to dok.lat.sas@gmail.com. Dok will inform the User of any change in the list of sub-processors with at least fifteen (15) calendar days' notice.

5.5. Confidentiality. Dok's confidentiality obligation regarding the User's patient data is perpetual and survives the termination of the contractual relationship for any cause.

5.6. Return and deletion. Upon termination of the contractual relationship, Dok will make available to the User the export of all data processed on their behalf during a period of thirty (30) calendar days, in accordance with section 11.3. After such period, Dok will delete the data securely and irreversibly, except for legal retention obligations.

6. CONTENT OWNERSHIP

6.1. User Content. User Content and Final Content, once reviewed and used by the User, belong exclusively to the User. The User becomes the exclusive author and sole responsible party for the Final Content.

6.2. Dok's intellectual property. Dok retains all intellectual property rights over the Platform, including without limitation: the software, source code, algorithms, artificial intelligence models, processing instructions, clinical rules, design, trademarks, logos, technical documentation and other elements that make up the Service. Such elements are protected under copyright laws (Law 23 of 1982 and Andean Decision 351 of 1993) and industrial property laws (Andean Decision 486 of 2000) applicable in Colombia.

6.3. Limited license. Dok grants the User a personal, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Service during the term of the contractual relationship, exclusively for the purposes set forth in these Terms.

6.4. Use of data and artificial intelligence. Dok does not use User Content or Final Content in identifiable form for training, fine-tuning or improvement of artificial intelligence models. Dok may use aggregated, anonymized and irreversibly de-linked data from any natural person for statistical analysis and Service improvement, in accordance with current regulations on personal data protection.

7. SERVICE AVAILABILITY AND LIMITATIONS

7.1. Dok DOES NOT guarantee continuity, uninterrupted availability, nor the absence of errors in the Service, website, application programming interfaces (APIs), nor any other channel of access to the Platform. While Dok makes commercially reasonable efforts to maintain the operation of the Service, the User accesses and uses the Service at their own risk.

7.2. Dok DOES NOT guarantee that the Platform software is free of errors, vulnerabilities, computer viruses or any other element that may cause alterations to the User's computer system.

7.3. Dok reserves the right to modify, suspend or discontinue the Service, in whole or in part, at any time. Dok will make reasonable efforts to notify the User in advance when possible, but is not obligated to do so.

7.4. Dok may perform scheduled and unscheduled maintenance that implies temporary interruption of the Service, without this generating any right to indemnification in favor of the User.

8. DISCLAIMER AND LIMITATION OF LIABILITY

8.1. Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE COLOMBIAN LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS OR NON-INFRINGEMENT.

8.2. Liability exclusions. Without prejudice to the foregoing, Dok will not be liable for:

• a) Errors, inaccuracies, omissions or incomplete information in AI-Generated Content.
• b) Clinical decisions, diagnoses, treatments or any medical act performed by the User based on AI-Generated Content.
• c) Damages or losses derived from the use of AI-Generated Content without proper professional review.
• d) Interruptions, suspensions or failures of the Service, loss of data for causes not attributable to Dok, or failures in third-party providers' services.
• e) Damages caused by inadequate, improper or unauthorized use of the Service.
• f) Accuracy, legality, suitability or content of third-party websites, applications or services.
• g) Use of the Service by persons who do not meet the requirements established in section 3.
• h) Damages arising from the User's failure to observe information security recommendations.
• i) Any act, contract, diagnosis, treatment or interaction between the User and their patients facilitated through the Platform.

8.3. Quantitative limitation. In no event shall Dok's total cumulative liability to the User, for any cause and regardless of the action that originates it, exceed the greater of: (a) the amount actually paid by the User to Dok during the twelve (12) months immediately preceding the event giving rise to the claim; or (b) the equivalent sum of one hundred United States dollars (USD $100).

8.4. Exclusion of indirect damages. IN NO EVENT SHALL DOK BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES OR REPUTATIONAL DAMAGE, EVEN IF DOK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.5. Indemnification. The User undertakes to hold harmless Dok, its shareholders, directors, employees, contractors and representatives, from any claim, demand, judicial action, loss, liability, damage, cost or expense (including reasonable attorneys' fees) arising from or related to: (a) the User's use of the Service; (b) breach of these Terms; (c) violation of any applicable rule; or (d) any third-party claim related to User Content or Final Content.

9. DOK'S OBLIGATIONS

9.1. Dok commits to:

• a) Make the Service available to the User according to the features described on the Platform.
• b) Keep these Terms and the Privacy Policy updated and available for the User's consultation.
• c) Process the User's personal data in accordance with the Privacy Policy, section 5 of these Terms, and applicable regulations.
• d) Implement reasonable technical and organizational measures for information security and protection of personal data.
• e) Attend to consultations, requests, complaints and claims of the User through the enabled channels.

10. CONSIDERATION AND BILLING

10.1. Access to and use of the Service is subject to payment of the consideration in force according to the plan contracted by the User, in accordance with the rates published on the Platform.

10.2. Dok reserves the right to modify Service rates. Rate modifications will be communicated to the User with no less than thirty (30) calendar days' notice and will be applicable from the next billing period.

10.3. All prices are expressed in the currency indicated on the Platform and do not include applicable taxes under Colombian tax law, which will be borne by the User.

11. TERMINATION

11.1. Termination by the User. The User may cancel their account and terminate the contractual relationship at any time, through the mechanisms enabled on the Platform or by written request to dok.lat.sas@gmail.com.

11.2. Termination by Dok. Dok may suspend or cancel the User's access to the Service, immediately and without need for judicial declaration, in the following cases:

• a) Breach of these Terms or the Privacy Policy.
• b) Use of the Service for illegal purposes, contrary to medical ethics or public order.
• c) Supply of false or inaccurate information in registration.
• d) When required by a judicial or administrative order.

Dok will make reasonable efforts to notify the User in advance, except in cases of urgency or when prior notification is impractical.

11.3. Effects of termination. Upon termination of the contractual relationship for any cause:

• a) The User will have a period of thirty (30) calendar days to export their data through the features enabled on the Platform.
• b) After such period, Dok will proceed with the secure and irreversible deletion of the User's data, unless there is a legal obligation to retain.
• c) Sections 5 (Processing Assignment), 6 (Content Ownership), 8 (Disclaimer and Limitation of Liability) and 13 (Applicable Law and Dispute Resolution) will survive termination of the contractual relationship.

12. TECHNICAL SUPPORT

12.1. Dok will provide technical support exclusively for the Platform and features included in the Service.

12.2. Technical support does not include: additional developments, customizations, integrations with third-party systems, intervention on User infrastructure, nor assistance with software or hardware outside the Platform.

12.3. Support requests must be directed to: dok.lat.sas@gmail.com.

13. APPLICABLE LAW AND DISPUTE RESOLUTION

13.1. These Terms are governed and interpreted in accordance with the laws of the Republic of Colombia.

13.2. Any dispute or difference arising between the parties on the occasion of or in relation to these Terms, their interpretation, execution or termination, shall be resolved first through direct negotiation between the parties for a period of thirty (30) calendar days.

13.3. If the dispute cannot be resolved through direct negotiation, the parties agree to submit it to the decision of an institutional Arbitration Tribunal of the Medellín Chamber of Commerce, composed of one (1) arbitrator appointed under the rules of the respective Arbitration Center, deciding in law, in accordance with current Colombian regulations.

13.4. The foregoing, without prejudice to the User's right to go before the Superintendency of Industry and Commerce to exercise the rights granted by Law 1480 of 2011 (Consumer Statute) and Law 1581 of 2012 (Personal Data Protection).

14. MODIFICATIONS

14.1. Dok reserves the right to modify these Terms at any time. Modifications will be communicated to the User via email and/or notice on the Platform with no less than fifteen (15) calendar days' notice prior to entry into force.

14.2. Continued use of the Service after the entry into force of modifications constitutes acceptance of the modified Terms. If the User does not agree with the modifications, they must cease using the Service and cancel their account.

15. FINAL PROVISIONS

15.1. Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the subject matter regulated herein and replace any prior agreement, understanding or communication, verbal or written.

15.2. Severability. If any provision of these Terms is declared null, invalid or unenforceable by a competent authority, such nullity, invalidity or unenforceability shall not affect the validity of the other provisions, which shall continue in full force and effect.

15.3. Non-waiver. The failure or delay of Dok in exercising any right provided in these Terms shall not constitute a waiver of such right, which may be exercised at any subsequent time.

15.4. Assignment. The User may not assign or transfer the rights or obligations derived from these Terms without the prior written consent of Dok. Dok may freely assign its rights and obligations to any company in the same business group or to a third party acquiring all or a substantial part of its assets or business.

16. ACCEPTANCE

By clicking "I Accept" or by accessing and using the Service, the User declares that they have read, understood and accepted all of these Terms and Conditions of Use, including the personal data processing assignment established in section 5, undertaking to comply with them in full.